Parts & Service

PARTS & SERVICE

We are pleased to offer replacement parts and straps for a selection of Citizen timepieces. You may also initiate a service request and look up service & repair status online, at any time.

REPLACEMENT PARTS

Browse available replacement parts and straps for your Citizen watch, and initiate an order using our self-service portal.

SERVICE REQUESTS

For service evaluations and repairs within the U.S., complete the service submission form, then follow the instructions below.

Service Submission Form

SERVICE / REPAIR STATUS

If your timepiece is currently with our Torrance facility for evaluation or repairs, you can view status here.

Service / Repair Status

HOW TO SEND YOUR WATCH FOR SERVICE

For service evaluations and repairs within the U.S. -- Please package your timepiece carefully and securely to protect from damage in transit, and be sure to include a printed copy of your service request confirmation email. Do not include any packaging or boxes you wish to be returned as all containers and packing materials are discarded upon receipt. Send your package via insured carrier to:

CWA
Attn: Customer Service
1000 W 190th St
Dept R
Torrance, CA 90502-1040

If you submit your watch within your warranty period, please be sure to include a copy of your completed warranty card or proof of purchase with the date of purchase and model number. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. Chargeable repair work will not commence until we have received your approval. You may authorize Citizen to proceed with the repair by email or telephone. Repair work must be paid for by credit card. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece.

Turnaround time varies by time of year, but generally runs about 10 to 12 business days (not including transit time) after approval and payment of an estimate. Warranty work will flow through without an estimate and is usually completed within 10 to 12 business days (not including transit time) after receipt.

AUTHORIZED SERVICE CENTERS

If you prefer, you may also contact one of our authorized service centers below, however, please note these centers are unable to repair CZ Smart, Atomic Timekeeping, Satellite Wave, or Proximity timepieces.

Texas
Citizen Service Agency - 450 Century Parkway, Suite 250, Allen, TX 75013
Phone: (972) 234-4900 | Website: www.citizenwatchserv.com | Email: craigdj@sbcglobal.net

Georgia
Hurley Roberts Service Co. - 2472 Jett Ferry Rd Ste 400-132, Atlanta GA 30338
Phone (770) 263-8669 / (800) 896-8669 | Website: www.hurleyrobertsservice.com | Email: care@watchhelp.com

Puerto Rico
CTR - Ave. Roberto Clemente C-16, Carolina, P.R. 00985
Phone: (787) 750-7190 / (787) 757-1320 | Website: https://centrotecnicoreprelojes.com | Email: centecpr@gmail.com

CITIZEN PARTNERSHIPS

Building a purposeful, powerful, and sustainable future.

From the birth of its Eco-Drive light technology to today, Citizen looks for ways to support and celebrate the planet.

Through a partnership with 1% for the Planet, Citizen has pledged to donate 1% of its website sales in the U.S. to support a host of nonprofit organizations focused on the environment.

The first of Citizen + 1% for the Planet’s nonprofit partners, Everybody Solar, works to protect the environment and strengthen U.S. communities through solar-energy projects. Everybody Solar brings the gift of clean energy to the organizations that need it most: nonprofits serving our most vulnerable populations.

Citizen is joining forces with American Forests, the oldest, national nonprofit conservation organization in the United States. Founded in 1875, American Forests is a pathfinder for creating healthy forests from coast to coast, leading the way for creating healthy and resilient forests, from cities to wilderness, that deliver essential benefits for climate, people, water, and wildlife.

Leather Working Group (LWG), is a member-led non-profit organization that is dedicated to driving excellence in the leather industry, minimizing the environmental impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification.

Select Citizen leather products support responsible manufacturing via the Leather Working Group.